Machunder | Legal operator: 安徽美连科新材料科技有限公司

Effective Date: August 15, 2026

This Shipping Policy explains standard order processing, shipping, tracking, customs, and delivery practices for orders placed through https://machunder.com. Destination-specific availability, rates, and estimates may also be shown at checkout.

1. Company Information

 

The Chinese legal name and Chinese registered address above are the registration-file versions. The English name and English address are reference translations used for this English-language website.

The registered address is not represented as a returns warehouse. Please contact customer service before sending any return.

2. Shipping Destinations

We ship only to destinations supported by our current logistics arrangements and shown as available at checkout. Availability may depend on destination, product type, carrier restrictions, customs requirements, and local law. We do not guarantee delivery to every country or region merely because a country/region selector is displayed on the Site.

3. Shipping Charges

The shipping charge applicable to your order will be displayed at checkout before the order is submitted. Free-shipping or discounted-shipping promotions apply only when the stated conditions are met. If a promotional shipping threshold or rate is published elsewhere on the Site, it should match checkout.

4. Order Processing

After an order is placed, we will prepare it for dispatch according to our current fulfillment process. Processing time can vary because of stock availability, payment or fraud review, address verification, weekends, public holidays, peak periods, or unexpected order volume. Any fixed processing-time promise shown on a product page, checkout page, or other policy should match actual operations.

5. Estimated Delivery Time

Our currently published standard delivery estimate is 7–14 business days for supported destinations, unless a different estimate is shown at checkout or in the order confirmation. Business days do not include weekends or public holidays.

Delivery times are estimates rather than guaranteed arrival dates. Carrier delays, customs clearance, weather, holidays, address issues, remote-area delivery, local postal conditions, and other events outside our reasonable control may affect delivery.

6. Tracking

When tracking is available, shipment details may be sent by email after dispatch. Carrier systems may take time to show the first scan or subsequent updates.

7. Customs, Duties, and Import Taxes

International shipments may be subject to import duties, VAT, customs charges, brokerage fees, or other destination-country charges. Unless checkout expressly states that a charge is collected by us, such destination charges may be payable by the recipient. Customs processing can also delay delivery.

8. Address Accuracy and Changes

Provide a complete and accurate delivery address, telephone number where required, and email address. To request an address correction, contact support@machunder.com as soon as possible. We will try to make the change before fulfillment, but changes cannot be guaranteed after processing or dispatch.

9. Failed Delivery and Returned Packages

If a package is returned because of an incorrect address, refusal, unpaid destination charges, or failure to collect it, contact us to review reshipment or refund options. Reasonable additional shipping or return costs may apply where permitted by law and depending on the cause.

10. Lost, Delayed, or Damaged Packages

If a shipment appears lost, significantly delayed, or damaged, contact support@machunder.com. For damage, retain the product and packaging and provide photos of the item, outer package, and shipping label where reasonably possible. We may investigate with the carrier and provide an appropriate remedy based on the evidence and applicable law.

11. Split Shipments

An order may be sent in more than one package when reasonably necessary because of stock location, package size, or logistics arrangements. Separate tracking information may be provided.

12. Pre-Orders and Backorders

We will describe a product as a pre-order or backorder only when that status is genuine. Any special processing or shipping estimate should be stated on the product page or communicated before fulfillment.

13. Shipping Restrictions

We may decline or cancel an order that cannot legally or practically be shipped to the destination because of carrier rules, customs restrictions, product restrictions, sanctions, or other applicable requirements. If a paid order is cancelled for this reason, the affected amount will be refunded in accordance with applicable law.

14. Contact Us